Established in 1993 as an IT solutions provider, Oakland Associates Ltd has been providing clients with all the services of a dedicated IT department to small and medium businesses. Our approach is to assist our clients with the ongoing development of their business and introducing emerging IT technologies where necessary. We provide affordable, reliable and secure solutions. Majority of our clients have a long history with us and this is important to us. It gives us the assurance that our clients have a trust in our ability to provide an excellent level of support.
Over the years we have put together a team of qualified and experienced support staff, who not only have technical knowledge but also have people skills.
We offer our clients with a whole range of services including:
- Hardware and Software Procurement
- Network Planning and Implementation
- IT Support
- Network Security
- Wi-Fi and Broadband Solutions
- Managed Cloud Services
- Cloud Computing and Hosting Services
- Cloud Backup Solutions
- VOIP Solutions
- Network Cabling
- Office Move
Current list of contract customers
18 Clients (over 20 users)
16 Clients (over 10 users)
14 Clients (between 5 – 10 users)
Support Infrastructure
2 System Engineers, 2 Helpdesk technical staff, 1 Field Engineer
Working Hours
Normal opening hours Monday-Friday 09:00-17:30 excluding all public holidays
24 hrs. support also available as premium option
Support Contract Commitment Levels
- Telephone & Remote Support: Response within a maximum of 2 hours.
- Online Visits For Servers and Other Critical Equipment: Response Within 4 Hours
- Workstations: Response Within 8 Hours
Unless specified in the contract, our standard adhoc hourly rate applies for all online visits.
Key Benefits for choosing Oakland
Take advantage of our experience in the industry.
Oakland has been supporting clients over the last 25yrs and our success is based on providing that extra attention to our clients’ IT needs.
Microsoft Certified Small and Midmarket Cloud Solutions Providers.
As Microsoft solutions providers, Oakland has attained the Microsoft competency. This allows us to provide Cloud Solutions to our clients.
Online Support Ticketing System
A powerful online system that gives each of our clients, the access to personised access to a web portal where the client can register new support calls or view the status on any outstanding support calls.
Equally the client can e-mail the support team. Ticketing software will raise a new ticket and pass it to the support team.
Oakland support team
Experienced, approachable & always happy to help
We currently support clients who have offices outside of London and abroad. Today’s broadband technology allows us to resolve the bulk of our clients’ support calls using remote access.
Our support statistics to date are as follows:
Telephone & remote support (2hr response) 96%
Support tickets resolved within first hour 88%
Onsite visits for servers (4 working hours) 100%
Onsite visits for workstations (8 working hours) 98%
Providing IT Support & Services
Pay as you GO – remote support
Purchase 30 min support tokens and use the tokens as and when required.
Minimum 10 token per annum.
Our team will assist you remotely to resolve all aspects of network or PC issues. Response to the support call is within a maximum of 2 working hours.
Monthly Support Contract option
Our monthly support fee offers some of the more popular services as below:
| Workstation Telephone and remote support |
| Server Telephone and remote support |
| Remote monthly server health check |
| Manage Office 365 |
| Daily Backup Monitoring ( per server) |
Contract customers can place unlimited number of support calls by phone, e-mail & online. Our helpdesk will respond to the support call within 2 working hours.
Our support is based Mon – Fri 9am – 5.30pm (excluding public holidays)